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Delivery Conditions

$20 Standard Shipping Fee for orders under $180 incl GST. Orders over $180 incl GST receive free shipping.

$30 Premium Shipping Fee is available for orders, which will include insulation and express shipping. 

The Margaret River Chocolate Company strives to deliver its on-line orders in good condition and while we take no responsibility for damaged or melted goods, we do all we can to avoid this happening.

Deliveries are logged and then dispatched Monday and Thursday to avoid weekend delays in transit. Deliveries may also be held over due to excessively hot periods.   

Please Note:  Our last day for sending orders prior to Christmas will be Thursday 19 December 2024, to ensure delivery prior to Christmas.  Dispatch of orders will resume on Thursday 02 January 2025.  Orders can still be placed during this period, however they will not be processed or dispatched until deliveries resume.

The Margaret River Chocolate Company highly recommends that you supply a business address or post office box where possible. The delivery driver will need to obtain a signature, or leave a card if you are not in attendance, advising that the parcel is awaiting collection at the local Post Office.

Returns

  • MRCC cannot exchange goods or refund purchases due to their perishable nature unless an incorrect order has been dispatched. MRCC must be notified of a valid requests for a refund within 2 days of delivery. Refunds are made at our discretion.

Loss and Damage

  • All rick of loss or damage to the goods passes to the customer once goods are dispatched.
  • If an order is lost in transit, we will do everything possible to trace the parcel.
  • MRCC cannot accept liability for any loss or damage due to late delivery.
  • Australian Post will do their best to handle your order with care. However, given the perishable and fragile nature of your order and the fact that they don’t have a fragile parcel service; Australia Post cannot take responsibility for products that may be affected by temperatures, and for deliveries that haven’t met their delivery service standards.

Delivery Address

  • It is the obligation of the customer to ensure the recipient’s delivery address is correct
  • Failure to provide the correct delivery details may result in incorrectly delivered goods or undelivered goods without compensation.
  • We accept no liability for incorrectly delivered or undelivered goods.